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Get NHS advice about COVID-19, including symptoms, testing, vaccination and staying at home.
Changes to testing
Find out about the symptoms of COVID-19 and what to do if you or your child has them.
Find out if you should get a test for COVID-19, who can get free NHS tests, how to get tested, and what your test result means
Get your COVID-19 vaccination, read about the vaccines and find out what happens when you have your vaccine.
NHS COVID Pass
Find out how to get your COVID Pass for travelling abroad and for certain venues and events in England.
What to do if you have or might have COVID-19
Find out what to do if you've tested positive or have symptoms of COVID-19, or have been in close contact with someone with COVID-19.
Self-care and treatments
Advice about how to look after yourself at home if you have COVID-19 or symptoms of COVID-19, and read about treatments for COVID-19.
People at higher risk
Advice for people at higher risk from COVID-19, including people with health conditions and pregnant women.
How to avoid catching and spreading COVID-19
Advice about what you can do to reduce your risk of catching and spreading COVID-19.
Long-term effects (long COVID)
Find out about the long-term effects COVID-19 can sometimes have and what help is available.
Using the NHS and other health services
Find out about changes to using health services, such as GPs and hospitals, because of COVID-19.
Take part in research
Find out about health research studies and how you may be able to take part.
Download the NHS COVID-19 app
PLEASE NOTE: EACH APPOINTMENT LASTS FOR 10 MINUTES AND IS FOR ONE PATIENT ONLY. IF YOU REQUIRE MORE TIME WITH THE DOCTOR. PLEASE ASK THE RECEPTIONIST FOR A DOUBLE APPOINTMENT.
Confidentiality of medical records and personal information is taken very seriously within the Practice. All staff are bound by strict rules of confidentiality and comply with the Data Protection Act.
The Practice uses computers for clinical as well as administrative purposes and will collect information concerning your health care. Information is only made available to staff members who need to know.
Identifiable information will only be shared with others outside the practice in the following circumstances:
Occasionally medically qualified persons may access the practice records in order to verify standards of quality. This is done in a way that protects your identity.
All patients have a right to access their health records. Application for access should be made in writing to the Practice Manager who will explain the procedure.
The ICO has published a new Model Publication Scheme that all public authorities are required to adopt.
Model Publication Scheme - further information
The doctors and staff strive to give a high standard of patient care and to maintain the best possible relations with our patients at all times.
However, we accept that from time to time patients may feel dissatisfied and in such cases we act quickly when problems arise.
If you have any comment, complaint or suggestion on any aspect of the service provided, please bring this to the attention of the Practice Manager who will address your concerns and conduct a full investigation if appropriate.
The website of the Northern Ireland Ombudsman explains the process of complaining about the NHS in Northern Ireland.
What is Zero Tolerance?
Zero Tolerance is when all abuse against staff/patients/visitors is totally unacceptable.
What is physical abuse?
The intentional use of force against the person of another without lawful justification, resulting in physical injury or personal discomfort.
What is non physical abuse?
The use of inappropriate words or behaviour causing distress and/or constituting harrassment.
In the event of violence and/or aggression
All such instances will be reported to the Practice Manager and GP Partners who will decide on the relevant course of action.
If a patient poses a threat, physical or otherwise, to GPs, staff or other patients, the Police will be called. If the patient has left the premises and there is no immediate danger, the Police will be notified of the incident for future reference.
Removal from the Practice list
A good patient/doctor relationship based on mutual respect and trust is the cornerstone of good patient care. If a patient engages in violent and/or aggressive behaviour towards the GPs or staff they face removal from the Practice list.
If a patient does not turn up for the appointment and does not contact the surgery in advance to cancel/change appointment. The affect of this is:
Due to an increase in the number of wasted appointments through patient’s failing to attend without informing the surgery it has become necessary to implement the following policy:
If you fail to attend 3 appointments within the year whether with the GP or Nurse (Jan -Dec) you will be removed from this practice list and may be required to find an alternative doctor.
If you cannot attend your appointments for any reason please let us know as soon as possible, we can then offer the appointment to someone else.
Please click on the link to read the practice privacy notice