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PLEASE NOTE: EACH APPOINTMENT LASTS FOR 10 MINUTES AND IS FOR ONE PATIENT ONLY.  IF YOU REQUIRE MORE TIME WITH THE DOCTOR. PLEASE ASK THE RECEPTIONIST FOR A DOUBLE APPOINTMENT.

TRAINING AFTERNOONS

The surgery will close at 1pm on the following dates:

Thursday 9th June 2016

Thursday 22nd Sept 2016

Wednesday 26th Oct 2016

Thursday 1st Dec 2016

Wednesday 1st Feb 2017

Thursday 6th April 2017

Wednesday 24th May 2017

 

In the case of an emergency contact the Out of Hours

Tel: 028 9074 4447

 

 

 

 

 

 

Zero Tolerance towards aggression at the Surgery

elderly_consultWhat is Zero Tolerance?

Zero Tolerance is when all abuse against staff/patients/visitors is totally unacceptable.

 

What is physical abuse?

 

The intentional use of force against the person of another without lawful justification, resulting in physical injury or personal discomfort.

 

What is non physical abuse?

 

The use of inappropriate words or behaviour causing distress and/or constituting harrassment.

 

In the event of violence and/or aggression

 

All such instances will be reported to the Practice Manager and GP Partners who will decide on the relevant course of action.

 

If a patient poses a threat, physical or otherwise, to GPs, staff or other patients, the Police will be called.  If the patient has left the premises and there is no immediate danger, the Police will be notified of the incident for future reference.

 

Removal from the Practice list

 

A good patient/doctor relationship based on mutual respect and trust is the cornerstone of good patient care.  If a patient engages in violent and/or aggressive behaviour towards the GPs or staff they face removal from the Practice list.

 
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